We keep running what we built — or what someone else did.
What this actually involves
Not every organisation wants to staff a 24/7 rotation for a system that is business-critical but not business-defining. We run it for you, under an SLA, with the same people who understand the architecture.
Support is never a black box: you get the same dashboards, the same incident reviews and the option to take it back in-house whenever you want it.
Tiered support
L2/L3 cover with agreed response and restoration targets.
Proactive maintenance
Dependency updates, capacity planning and security patching.
Continuous improvement
A standing budget for reducing the causes of the tickets.
Transition-out
A documented, rehearsed path to bringing it back in-house.
What lands in your repository
Every engagement ends with artefacts your team owns — not a slide deck describing artefacts your team could have owned.
- Signed SLA and escalation matrix
- Shared monitoring and status page
- Monthly service review
- Living runbook set
A short conversation with an engineer, not a sales qualification call. If we're the wrong people for it, we'll say so and point you somewhere better.